CarpetBossPro Blog — Upholstery, Rugs & Tile

Mattress Cleaning as a Service Line: Adding Mattresses to Quotes, Jobs and Invoices

If your techs are already in the bedrooms cleaning carpet, the mattress is a few feet away. Some customers ask for it on their own. Others have never thought about it until someone mentions it. Either way, mattress cleaning is a natural service for a carpet company to offer, as long as it is set up properly and not handled as a favor.

Another Piece Beyond the Carpet

Rug-only work was covered in Area Rug Only Jobs: Booking Rug Cleaning When There's No Wall-to-Wall Carpet. Mattresses are a similar story: an item that isn't carpet, that needs its own price, and that is easy to forget if nobody writes it down.

CarpetBossPro has a Mattress checkbox on every job and estimate, next to Bedrooms, Upholstery and Area Rug. Check it, add your mattress service, and it shows up on the tech's phone and on the invoice.

Pricing Mattresses

Mattress pricing is usually simple. The two common approaches:

• By size. Twin, full, queen and king, each as its own service with its own price.
• Flat rate. One price per mattress, with an extra charge for both sides if you offer it.

Size pricing is fairer. Flat pricing is faster to quote. If your customers mostly have queens and kings, a flat rate with a king upcharge might be the easiest middle ground.

Many companies also offer a small break when a mattress is added to a bedroom carpet job, because the setup is already done. If you do that, build it into an estimate template so it's applied the same way every time.

Offering Mattresses on the Quote

The easiest place to sell mattress cleaning is on the estimate for bedroom carpet. When the office builds a quote for three bedrooms, adding a mattress line as an option takes seconds. The customer sees it next to the rooms and decides.

Keep the pitch plain. Say what you do and what it costs. Avoid promises about health or what the cleaning removes. Customers who want it will say yes. Customers who don't will skip it, and that's fine.

Estimates are approved online, and the approved estimate becomes the scheduled job with all details carried across, including the Mattress checkbox and any notes like “King in the main bedroom, queen in the guest room.”

Mattresses on the Tech App

On the job card, the tech sees Mattress in the job details along with the rooms, and the job notes say how many and what size. Reading the job details before unloading the van means the tech plans the bedrooms and the mattresses together instead of discovering the king halfway through.

Practical notes help on these jobs:

• Which bedrooms have a mattress on the job
• Whether the bed will be stripped before the tech arrives
• Whether the customer wants one side or both
• Any pets that sleep on the bed

Ask the customer to strip the bed in the night-before reminder. Automated reminders by text and email go out on their own, and a line about stripping the bed saves the tech a delay.

Explaining Dry Time and Writing the Note

The final step on the checklist is a walk-through with the dry time explained. For mattresses, that conversation matters, because the customer is going to want to sleep on it tonight. The tech records an estimated dry time on the checklist and explains it in person. Keep the explanation general and honest. Don't promise a specific number of hours you can't control.

If there were stains that did not come out, the tech records them on the checklist and adds a note for the customer. Before-and-after photos are saved with the job and visible in the customer app. That combination handles most “Was the mattress actually done?” questions before they become calls. More on stain notes is in When a Stain Won't Come Out: Recording It on the Job and Writing the Customer Note.

Billing and Bringing Mattress Customers Back

When the tech taps Complete, the invoice is created with each mattress on its own line next to the bedrooms. The card on file can be charged, and the customer can view the invoice and pay online in the customer app.

Mattress customers are often repeat customers too. If the mattress is part of a yearly whole-house plan, it comes back with the plan: repeat cleanings are set by minimum days between visits, and the home appears on the Waiting List when it's due. Because new jobs at a home fill in from the last job, the mattress is already on the next visit unless the customer drops it.

Tag mattress customers so you can find them later when planning a slow week. For how mattresses fit with upholstery, rugs, tile and add-ons, see the CarpetBossPro upholstery cleaning software page.